Testimonials

 


“I brought my BMW 2018 R 1200 GSA in for 12,000 miles service and new tires. On short notice, Mike Salamon, the Service Manager, got me in. They discovered that the bike had a catastrophic rim failure. Thankfully, they were able to quickly replace the rim, so that I could get on my way and be through the Carolinas before hurricane Florence hit. In addition, they fixed my Touratec luggage rack (that was broken by the Anchorage BMW dealer”. Nothing but praise for BMW of Manhattan Motorrad… excellent, timely service.”
By: Jeff

“Purchased a 2017 BMW R 1200 GS from Anthony Lewis.  Anthony took the time to go over tin detail all of the options and technical differences of both bikes that I was looking at.  he also spend considerable amount of time explaining all of the accessories for the GS.  I found him to be knowledgeable about the motorcycle and the accessories that were available for it.  I also dealt with the sales manager Frederick Smallwood.  He took the time to show me a low option of the bike I was looking at in the garage.  He is also knowledgeable and very helpful in explaining how the shop worked overall.  Finally I was introduced to Rodney in the service department.  He took the time to go over all of my options for mounting a horn that I needed.  He also went through the details of maintenance and how the shops service area functioned.  Overall this was a wonderful buying experience.  I would enthusiastically recommend this dealership based on the individuals I worked with.  Oh and they even gave me a shirt!”

By: Arthur B.

“Came in after calling for a quick oil change on the GSA.  Rodney McIntosh my service advisor was on point!  Extremely efficient and easy to deal with.  I was very satisfied; he even noticed the rear pads were low so he took care of it on the fly.  Great job!  I’ve been riding BMW over 30 years believe me I know good service.  They even washed the boke awesome!  Thank you!”
By: Fabian L.

“Absolutely 100% – always the best!  I travel from my home in Long Island all the way to the West side of Manhattan because the service provided at BMW of Manhattan Motorrad consistently exceeds my expectations.  Mike and Rodney, the service point people make doing business with them enjoyable and easy.  They go out of their way for each transaction to let me know I am a valued customer.  On the way to BMWNYC, I pass by a much closer place for motorcycle service.  I won’t go to that place because I get much better customer service from BMW of Manhattan Motorrad.”
By: Richard A.

“If you are in the market for a new motorcycle, then BMW of Manhattan Motorrad is the place to go.  I cannot say enough about the unbelievable experience and red-carpet treatment I received during my recent purchase.  The customer service is amazing!  The entire team was extremely professional, knowledgeable, helpful, and patient.  Hands-down this is the best motorcycle dealership in the NYC Metro Area.  Fred, Anthony, Diego, and Juan really made my experience unforgettable and welcomed me into the BMW Motorrad family.  I love my 1250 GS Exclusive!”
By: Cheryl D.

“Retail and service are both excellent.  Just had a great experience purchasing a new bike; clear, professional, honest and top notch service.  Kind folks, too.  Anthony and Fred are great.  They went the extra mile to work out a deal that was right for me, and to treat me respectfully and very well.  I’ve had a very good relationship with their service department as well, from simple work to much more complex re-build work on my older bike.  I’d recommend to anyone.”
By: Luis M.

“This is by far the best motorcycle dealer in NYC.  Diego Andrade was super helpful.  He spent 3 hours helping me decide what motorcycle was right for me.  If you are in the market for a bike, do consider BMW and do consider the Manhattan Motorrad.  Your experience will be awesome.”
By: German S.

“Great staff, very friendly they showed me all the options available from bikes to financing and had all the patience in the world for every simple and technical question or change of mind along the way.  Big cheers to Anthony who helped me a great deal and had all the diligence with getting all paperwork done, due I had to finish all paperwork in a rush to get the New 2019 R Nine T before leaving on a trip, lot of charisma and great customer service!!  Do not hesitate to swing by and take a look at the beautiful biked and accessories, outstanding service!”
By: Gonzalo D.

“I recently purchased a gently used motorcycle from a well-known Italian brand and was looking to have some simple service and NYS Inspection completed.  I reached out to a few reputable dealer/motorcycle shops in the area for some information and price quotes.  Initially I was not sure if BMW would want to service y non-BMW motorcycle but I was wrong.  Mike the service manager and Rodney the service advisor at BMW of Manhattan Motorrad were by far the most responsive and attentive to my inquiries.  They were able to accommodate y particular requests, challenging schedule and offered very competitive pricing as well.  The service area is very well organized with a nice waiting area, refreshments, and some beautiful machinery to admire if you have the time to do so.  Overall it was a great service experience and I will sure to recommend BMW of Manhattan Motorrad to my friends and family.  Thanks again Mike and Rodney for your 5 star service!”

By: Aldo P.

“Bought my RR here.  Was easy, got a good (not amazing) price.  More importantly, (skipping long story here) when some parts were late arriving from the distributor and it was looking like I was going to have to skep my first track day of the season, Rodney and Mike jumped through hoops and bent over backwards to get my bike running again, including staying open (a little) late for me to come pick it up and help me load into the back of the truck. They clearly weren’t going to accept me missing that track day and it made my spring.  So far no complaints with them.  You deal with the same constraints dealing with any busy dealership or mechanic in NY, but they’ve always gotten back to me reasonably quickly, and have never left me questioning whether they were trying to do as right by me as possible.  Looking forward to winning the lottery so I can get an adventure bike from them.”

By: Anonymous